Refund policy

Refund & Return Policy

Last Updated: June 2026

At Saint Step, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our Refund & Return Policy below.

1. General Return Policy

We accept return requests within 14 days of the delivery date.

To qualify for a return, items must:

  • Be unused and in their original condition.

  • Be returned in their original packaging whenever possible.

  • Include all accessories, tags, and components received with the order.

  • Not show signs of excessive wear, damage, or misuse.

Saint Step reserves the right to refuse returns that do not meet these conditions.

2. Non-Returnable Items

The following items are not eligible for return:

  • Products that have been worn, altered, or damaged after delivery.

  • Items returned without authorization when required.

  • Products showing excessive wear or misuse.

  • Gift cards, downloadable products, and other non-physical goods, where applicable.

3. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

To help us resolve the issue promptly, please provide:

  • Your order number.

  • A description of the issue.

  • Clear photographs of the product and packaging.

After review, we may offer a replacement, refund, or alternative resolution as appropriate.

4. How to Request a Return

To initiate a return:

  1. Contact our customer support team through the contact channels available on our website.

  2. Provide your order number and reason for the return.

  3. Follow the return instructions provided by our team.

Returns sent without prior approval may not be accepted.

5. Refund Process

Once the returned item has been received and inspected, we will notify you regarding the status of your refund.

If approved:

  • Refunds will be issued to the original payment method whenever possible.

  • Processing times may vary depending on your bank or payment provider.

  • Original shipping fees are generally non-refundable unless otherwise required by law or due to an error on our part.

6. Exchanges

Exchanges may be offered for defective, damaged, or incorrect items, subject to product availability.

If a replacement item is unavailable, we may provide a refund or an alternative product of similar value.

7. Order Cancellations

Orders may be canceled before they are processed or shipped.

Once an order has been shipped, it can no longer be canceled and must follow the return process outlined in this policy.

8. Return Shipping Costs

Unless otherwise required by applicable law or due to an error made by Saint Step, customers are responsible for return shipping costs.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned packages.

9. Chargebacks

If you experience an issue with your order, we encourage you to contact our customer support team before initiating a chargeback.

Filing a chargeback without first contacting us may delay the resolution process and may require additional documentation.

10. Limitation of Liability

Saint Step is not responsible for:

  • Delays caused by shipping carriers.

  • Lost returns sent without tracking.

  • Damage resulting from misuse, improper care, or unauthorized modifications after delivery.

11. Changes to This Policy

We reserve the right to update or modify this Refund & Return Policy at any time.

Any changes will become effective immediately upon publication on our website.

12. Contact Information

For questions regarding returns, refunds, exchanges, or cancellations, please contact us through the support channels available on our website:

Website: saintstep.shop