Shipping policy

Shipping Policy

Last Updated: June 2026

At Saint Step, we are committed to providing a reliable and transparent shipping experience. Please review our Shipping Policy before placing an order.

1. Order Processing

All orders are subject to verification and approval before shipment.

Orders are generally processed within 1–3 business days after payment confirmation. During periods of high demand, holidays, promotional campaigns, or unforeseen circumstances, processing times may be extended.

Orders are processed only on business days and do not include weekends or public holidays.

2. Shipping Times

Estimated delivery times vary depending on the destination, shipping carrier, and local logistics conditions.

Typical delivery times range from 5 to 15 business days, although actual delivery times may vary based on location and external factors.

Delivery estimates are provided for informational purposes only and are not guaranteed.

3. Shipping Costs

Shipping charges, if applicable, will be displayed during checkout before the order is finalized.

Saint Step may occasionally offer free shipping promotions on selected products, destinations, or order values.

4. Order Tracking

When tracking information is available, customers will receive shipment tracking details after the order has been processed and dispatched.

Please allow several days for tracking information to become active in the carrier's system.

5. Delivery Delays

While we strive to ensure timely deliveries, delays may occur due to circumstances beyond our control, including:

  • Adverse weather conditions

  • Customs inspections and clearance procedures

  • Transportation disruptions

  • Carrier operational issues

  • Public holidays

  • High shipping volume periods

  • Incorrect or incomplete delivery information

Saint Step is not responsible for delays caused by third-party shipping providers.

6. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

If incorrect or incomplete information is provided:

  • Delivery may be delayed.

  • Additional shipping fees may apply.

  • The package may be returned by the carrier.

Saint Step is not responsible for lost or delayed shipments resulting from inaccurate customer-provided information.

7. Undeliverable Packages

If a package is returned as undeliverable due to:

  • Incorrect address information

  • Failure to receive or collect the package

  • Multiple unsuccessful delivery attempts

we may contact the customer to arrange reshipment. Additional shipping fees may apply.

8. Lost Packages

If a shipment appears to be lost in transit, customers should contact our support team through the communication channels available on our website.

We will work with the shipping carrier to investigate the issue and determine an appropriate resolution whenever possible.

9. Damaged Shipments

If your package arrives damaged:

  1. Take photographs of the package and product immediately.

  2. Retain all packaging materials.

  3. Contact our customer support team as soon as possible.

Supporting documentation may be required to process claims related to shipping damage.

10. Customs Duties and Import Taxes

Depending on the destination country, customs duties, import taxes, and other governmental fees may apply.

Unless otherwise stated, these charges are the responsibility of the customer and are not included in product prices or shipping fees.

Saint Step has no control over customs procedures or charges imposed by local authorities.

11. Delivery Confirmation

A shipment may be considered successfully delivered when the shipping carrier confirms delivery to the address provided during checkout.

Customers are encouraged to monitor tracking updates and ensure someone is available to receive the package when necessary.

12. Force Majeure

Saint Step shall not be held responsible for delays or failures in shipping caused by events beyond our reasonable control, including but not limited to:

  • Natural disasters

  • Government actions

  • Strikes or labor disputes

  • Pandemics

  • Transportation interruptions

  • Technical failures

  • Other force majeure events

13. Changes to This Shipping Policy

We reserve the right to modify or update this Shipping Policy at any time without prior notice.

Changes become effective immediately upon publication on the website.

14. Contact Information

For questions regarding shipping, delivery, tracking, or logistics, please contact us through the support channels available on our website:

Website: saintstep.shop